Need More Review? Entities For more information on entities, see the “Describe entities, fields, and relationships” section in Chapter 2, “Identify the Core Components of Power Platform.” The Entities page….
Artificial intelligence The ultimate goal of any chatbot is to make the customers believe that they are conversing with a real person. That might or might not be possible, depending….
Describe topics, entities, and actions A chatbot has to understand what the user is saying and react appropriately, even when the user says something unexpected. Power Virtual Agents uses elements….
Skill 6.1: Describe Power Virtual Agents capabilities Chatbots have long been seen as a useful and economical means of providing customer service, but the development process involved in creating them….
Run a flow After the developer has finished building a flow and has saved it so that it appears in the My flows list, it is ready to run, based….
Use flow controls to perform data operations When working with data from various sources, it is sometimes necessary to modify the data format to make the sources compatible. Power Automate’s….
Skill 6.2: Build and publish a basic chatbot Power Virtual Agents simplifies the process of creating chatbots by eliminating the need to write code and providing a graphical design interface…..
Call an action In the example presented here, the three options presented to the customer might require the bot to do more than just provide prerecorded information. As mentioned earlier….
Publish a chatbot Developers can test their bots as they create them using the testing pane, but to run the bot on an actual website and make it available to….
Monitor chatbot usage The Analytics page in the Power Virtual Agents portal, shown in Figure 6-24, provides an array of charts that allow developers and administrators to track the number….
